Delivery & Fulfillment Policy

1. 100% Digital Delivery

All products on Master Streaming Zone are delivered purely digitally. Upon successful payment verification via our automated EPS gateway, access details, credentials, and profile allocations are delivered directly to your Member Hub and displayed on your live numeric Order Progress Screen.

2. Instant Automated Fulfillment (24/7)

Products designated with automated instant delivery (including standard Netflix Shared, Netflix VIP, ChatGPT Plus, Prime Video, and in-stock digital plans) are fulfilled instantly 24 hours a day, 7 days a week, 365 days a year. You do not need to wait for manual staff intervention to begin streaming.

3. Official Working Hours & Manual Orders (3:00 PM – 1:00 AM)

Our dedicated operations, fulfillment, and customer support engineers are active daily on the following authoritative schedule:

• Operational Working Hours: 3:00 PM to 1:00 AM every day (Asia/Dhaka timezone).
• Manual / Custom Setup Orders: Orders requiring manual account provisioning, personal email upgrades, or on-demand software licenses placed during working hours are delivered within 90 minutes to 4 hours.
• Orders Placed Outside Working Hours: Orders placed between 1:00 AM and 3:00 PM are instantly confirmed, safely queued in our ERP system, and prioritized for fulfillment starting promptly at 3:00 PM.

4. Order Tracking via Numeric Order Progress

Every order generates a secure, permanent numeric tracking link (e.g., masterstreamingzone.com/orders/{order_number}/progress). You can bookmark and monitor your order lifecycle, view live payment status, copy login details, and access your Member Hub at any time.